3 - CSA Inquiry Form Part 2

Which box must be checked before pressing Query to fill in the inquirer information?

• SS# instead of member

• Capture inquirer information

• Bad address

• PROF

In what field do you put in our member’s ID number?

• R#

• Enrollment Code

• Name

• Provider Number

How do you make the Comments area bigger?

• It can’t be made bigger.

• Click in the CCR Note field

• Double click in the comments section

• Click on Annotations

What is required in the Name box when a member calls?

• Caller First Name & Last Initial

• Caller First Name & Last Name

• Policy Holder First Name & Last Name

What two boxes need to be checked to pull in provider information?

• Member and DME

• Provider Lookup and Prof and/or Fac

• No boxes

What is required in the Name box when a provider or provider representative calls?

• Caller First Name & Last Initial

• Caller First Name & Last Name

• Policy Holder First Name & Last Name