Direct & Indirect questions

An Indirect question is...

• A normal question we ask to people we know.

• Yes or no questions, straight to the point.

• A more formal and polite type of question.

• A formal question to be use during meetings.

"What's your account number" is a...

• Direct question

• Indirect question

• Open ended question

• Close ended question

Why is it important to use Indirect questions?

• It sounds more professional when dealing with customers.

• Because QA tells you so.

• To avoid formalities.

• We should not use them, treat customers as your friends.

"Could you tell me what is the issue you are having?" is a...

• Direct question

• Indirect question

• Yes or no question

• Halfway direct question

We should use indirect questions when speaking with

• Family

• Friends

• Customers

• People we don't know that well

Why is he unhappy? is a...

• Direct question

• Formal question

• Indirect question

• Something you will ask to a friend

The indirect form of: What should we do now? is...

• So, what now?

• Can you please tell me what I am suppose to do now?

• I'm done

• Can you tell me what we should do now?

The direct form of: "Can you tell me when the restaurant is closing?" is....

• When is the restaurant closing?

• So, it's closed now?

• The restaurant is no longer open

• What's the restaurant schedule?

The indirect form of:

What were you doing at 3pm? is...

• Dude, where were you at 3 pm?

• Can you tell me what you were doing at 3 pm?

• What were you doing at 3 pm?

• you didn't show up at 3 pm, what happened?

For indirect question, we replace do, does & did with...

• Or

• If

• At

• Huh?