Customer Service Basics Review

Quiz
•
Professional Development
•
6th Grade
•
Medium
Kelvin Huang
Used 9+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer Service exist in all businesses?
Yes
No
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Success of such interactions is dependent on employees’ who can ?
sweet talk the guests
be obedient to the guests
celebrate with the guests
adjust to the guests
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is not so much a value of good customer service ?
Patience
Humorous
Professional
Helpful
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An important point of customer service is that it comes from the mind ?
Yes
No
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the Service Profit Chain, what comes after "Satisfied Customer" ?
Successful Sales
Faster Operations
More Employees
Less Customer
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the "A" represent in the ABC’s of Customer Service ?
Awesome
Average
Attitude
Alternate
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the "B" represents in the ABC’s of Customer Service ?
Bring in Sales
Business Profit
Below Average
Business Knowledge
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