Walmart Quiz day 3

How many days do the customers have to pick up a PUT order before the expiration?

• 7 business days

• 4 days

• All the time they want

• 3-5 business days.

Can customers send someone else to pick up their orders?

• I am not sure

• It is not possible

• Let me double check

• Yes they can! It is called alternate pick up person.

When is generated a tracking number for a Walmart.com order?

• When the order is placed.

• When the order is shipped out.

• When the order is packaged.

• When the order is delivered.

Marta is complaining because her refund for the cancelled order has not been posted back to the Credit Card.

• Explain that is an authorization hold that is going to be removed within 5 business days.

• Educated that is an authorization hold that is going to be removed within 5 days.

• Inform that a refund will be posted back within 5 business days.

• Marta needs to contact her financial institution.

What happened with the money if an order paid with PayPal is cancelled?

• Authorization hold will be removed.

• Customers must go to the store.

• A refund is going to be posted back to PayPal again.

• Nothing, we never charged the order.

A 2 Days shipping order placed on Friday 11 AM will be delivered on?

• Christmas

• Wednesday

• Tuesday

• Thursday

What is stuck in processing?

• Order was cancelled

• Order never shipped out and ESD passed already.

• Order shipped and lost during transit.

• Item is out of stock.

According to what we have learned select the correct way to answer this statement: "My mom's gift has not been delivered"

• I do understand how important can be this gift for you and I will do my best to find a resolution.

• I know how important is this item for you.

• Give me your order number I will see what happened.

• I am happy to help you with that.