The browsing experience

The usability of websites refer to:

• Readability

• Navigation

• Consistency

• Layout

When looking at readability you need to:

• Use headings, short paragraphs and columns

• Don't use numbered or bulleted lists

• Group together related ideas

• Avoid text all in lower case

Any technique or software that tries to monitor and track the way you use your computer, and then to report this information to a third party

• Spyware

• Malware

• Freeware

• Shareware

‘Free’ software that is not really free – it is ad-sponsored

• Freeware

• Shareware

• Adware

• Spyware

The FIRST step in the six step cycle to solve a problem:

• Processing the data/information

• Where to get data/information?

• What is the task?

• What data/information is needed?

Choose the OPEN question.

• How old are you?

• How's the weather?

• What is your name?

• Are you tired?

Choose the CLOSED question.

• How do you feel?

• Why do you hate school?

• How old are you?

• Why do you want to go?

Choose the benefits of using a survey:

• Quick and easy to get information from a group

• Can generalise the findings if the sample group is representative and large enough

• Data from surveys can be captured and analysed easily and quickly – if the questionnaire is well designed

• You can try to imagine yourself in the situation

Different ways of conducting surveys

• Postal Mail

• Visiting people at home

• Approaching people in the street

• Web-based forms

Setting questions for a questionnaire

• Avoid relevant questions – impersonal information

• Use jargon / technical terms

• Provide an ‘other’ option if necessary

• Test your survey on yourself