CIW Review

You visit the Web site of a

business from which you make online purchases and set up an account on

your smartphone. The site requests your mobile phone number in order to

send you promotional text messages. What type of service scenario

describe?

• Virtual Network Computing

  (VNC) service

• An opt-in mass texting service

• An opt-in email marketing

  service

• A list serve subscription

  service

You have been contracted to write an article about social networks for a magazine. You have finished writing the article and are ready to send your draft to the magazine editor. Which is the most appropriate way to do this?

• Facebook post

• E-mail

• Twitter tweet

• Text message

Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following is her best course of action?

• She should send text messages to the customer during the meeting to placate him, and if he continues to be verbally abusive, it is acceptable for her to respond in the same abusive tone.

• She should send a brief text message to the customer requesting that he send his complaints via e-mail, so that further inappropriate communication will be well documented.

• She should not respond to the customer because he has communicated inappropriately.

• She should skip the meeting and call the customer immediately to resolve the problem with him.

You have just finished a very important sales meeting with a potential customer, and you need to update your supervisor at the corporate office, which is located in another country. You are debating whether to text or e-mail your supervisor about the meeting details. Which of the following would be the best practice for communicating with your supervisor?

• Send several text messages in order to convey all the details of the meeting most quickly.

• Post the details of the meeting on your favorite social media platform, where your supervisor is one of your followers.

• Send a brief text message to say the meeting has finished, because you know that your supervisor does not read e-mail.

• Send a brief text message update now, and then send the meeting details in an e-mail message later.

Lisa is configuring an e-mail client to connect to her e-mail account. Which of the following is required to set up the e-mail account?

• A POP3 address

• An HTTP address

• A DNS server address

• An FTP server address

Frankie works on the IT team at

her company. She is looking for way to reduce costs, so she suggests that

the company uses P2P to facilitate sharing of information, instead of

maintaining servers with FTP access. To protect its confidential data

while benefiting from P2P, the company should:

• Limit P2P (Peer to Peer) use

  to sharing only music files

• Forbid employees to use their

  computers in P2P access

• Implement technologies that

  will control access and password-protect files

• Limit P2P us ti sharing only

  with universities and research organizations

You accidentally dropped you

mobile phone, which was submerged in water and no longer works. Upon

replacing the phone with an upgraded unit you must reconfigure many of the

services. The instruction say that all you need to do is enter your email

address and the unit will configure the email client for you. Even though

you have tried this several times, it does not not work. The mobile phone

vendor says that because you are trying to sync your email account with an

enterprise mail server, you will need to configure the email client

manually. Which choice lists the information you will need to configure

the email client?

• Company name, email address,

  SMTP, POP3, IMAP, and DNS

• Email address, SMTP, IMAP,

  DNS, username and password.

• Email address, SMTP, POP3,

  username and password.

• Company name, SMTP, POP3,

  username and password.

Which of the following is a

legal and ethical practice?

• Copying someone else's written

  work found on the internet and presenting it as your own, as long as it

  is for schoolwork.

• Trying shareware for free and

  paying for it only after you decide to keep using it.

• Downloading copyrighted

  artwork and using it as the background on your website.

• Downloading music and motion

  pictures, as long as they are from a peer-to-peer network.

Irena is reviewing several

promotional product videos from her company’s marketing department before

they are published on the company’s Web site. The videos are in RealMedia

Format, but they do not open is Irena’s Windows Media Player. What should

Irena do in order to view the videos?

• Contact her company’s

  Technical Support department and schedule service for her computer.

• Convert the video files to the

  WMV format, because RealMedia files will not play in Windows Media

  Player.

• Upload the video files to the

  Web server to be viewed through Windows Media Player because they will

  not play from a local computer.

• Decompress the files before

  attempting to play them in Windows Media Player, because RealMedia files

  are compressed for uploading/downloading.

You are leading a team of new

hires and need to train them on innovative strategies and technologies the

will be used to develop an upcoming project. You send several e-mail

messages with links to helpful resources, but you soon realize this is an

inefficient way to organize and share this information. Which solution

would provide a more efficient way to categorize and share this

information?

• Social tagging

• Grid computing

• Ajax programming

• Collective Intelligence