Huddle 2

How long does it take to receive bank payments?

• 3 to 5 days

• 2 to 3 days

• 3 to 5 business days

• instant

When are pre-authorized payments withdrawn from the customers account/CC?

• 3 to 5 days before the due date

• 10 to 15 days before the due date

• the day before the due date

• the first of each month

Can we change the billing cycle ?

• no

• yes

• depends on the situation

What would be the clients start date if his close day is the 1st?

• the 31st

• the 2nd

What would be his due date if his cycle ends on the 1st?

• the 2nd

• the 31st

• the 1st

• the 26th

How is the client charged his plan?

• a month in advance

• a month in the past (what the client has already used)

• in the same month that the client is currently using

What is the billing cycle?

• The clients billing cycle

• The month that the customer is covered for the service

• The day the customer activated the services

• The day that the client changed their plan

Do we prorate data ?

• no

• yes

• only during a plan change

• only upon activation

How are the clients services (mins, sms, data) charged to the bill?

• The month in advance like the plan

• the past month (what the client has used)

• pay as they use

What are the partial charges that a client see's on their first bill?

• They are charges that are included in the activation fee

• The days from when the customer activated till the day the billing cycle starts.

• The client should not have partial charges on the first bill