ICT Service Solutions 2

Which of the following best fits the definition

"... has interests in, dependancy, or connection with an ICT service or organisation"

• Stakeholder

• IT Service Catalogue

• Delivery Design

• Service Management

What are the stages of the IT Service Life Cycle?

• Identification > Delivery Design > Management >

• Design >Service Catalogue > Maintenance >

• System Diagrams > Management > Review >

• Software Analysis > Description > Recommendation

Which of the following is a document that identifies and describes the requirements of all IT services within an organisation

• Asset List

• IT Service Catalogue

• Software Manifest

• Management Database

Where you would produce network and data flow diagrams to detail how an organisation would use a proposed IT system

• Topology Analysis

• Service Catalogue

• Delivery Design

• Service Management

Which of these is a key benefit to companies using spreadsheets to keep track of: staff payroll; money in/out/profits; and customer order and delivery info?

• Date and time cell formatting and filters would allow data to be sorted in order of delivery

• Spreadsheets can be easily queried in order to find specific data from large databases

• Related data can easily be linked using keys, such as customers with multiple addresses or order numbers

• Spreadsheets are easier to modify than any other data recording system

Which of these is a key benefit to companies using spreadsheets to keep track of: staff payroll; money in/out/profits; and customer order and delivery info?

• Formulas and functions allow for automation of calculations for pay and other numerical data

• Spreadsheets use unique ID's to stop you having to repeat or duplicate data

• Spreadsheets are easier to encrypt and protect from malicious attack due to their numerical content

• Spreadsheets are open source meaning the code can be modified to meet the company needs

Which of these is a key drawback to companies using spreadsheets to keep track of: staff payroll; money in/out/profits; and customer order and delivery info?

• It is difficult to link different but related data in a meaningful and effective way

• Spreadsheets do not allow for the processing of non-numerical information that the company needs to store about its employees

• It is not possible to use spreadsheets to store date and time data because it is not decimal or fractional

• Spreadsheets only allow data to be stored and visualised in simple tables

Which of these is a key drawback to companies using spreadsheets to keep track of: staff payroll; money in/out/profits; and customer order and delivery info?

• A spreadsheet does not provide query features that you would be able to use in a database to find records that meet your criteria

• A spreadsheet does not allow for data to be easily printed onto hard copies for tax purposes

• Spreadsheet software is often unstable and prone to crashing

• Spreadsheet mathematical functions take longer to process than bespoke software

What is a legacy system?

• an old method, technology, or computer system

• a well known, or popular computer system

• a system used for setting up usernames and passwords

• a way of archiving data into long term off-site storage

What is the point of analysing the IT needs of an organisation?

• Organisations are more competitive when IT solutions effectively meet their needs

• Analysing needs allows them to adapt systems to use the latest technologies

• Analysis of needs allows the customer to dictate their requirements to the organisation

• It allows stakeholders access to the catalogue