Written Communication

In business, which of the following tones should be part of every written communications?

• Polite

• Funny

• Sarcastic

• Vague

Which of the following is NOT one of the three basic questions you should answer before writing any business communication?

• "What font should be used?"

• “Who is the audience?”

• “What is the purpose?”

• “What tone should be used?”

In business writing, which item DOES NOT drive tone?

• “Paragraph length”

• “Sentence structure”

• “Font style”

• Word choice”

In business writing, which statement best describes "tone?"

• “The attitude shown towards the audience”

• The visual look and feel of document”

• “The length of the document”

• “The information given to the audience”

What section of an email comes after the body?

• “Signature”

• “Header”

• “Salutation”

• “Attachments”

What is a salutation?

• “A greeting”

• “A closing”

• “A declaration”

• “An announcement”

Which list shows the correct order for sections in a business letter?

• A

• B

• C

• D

What phase of the writing process should someone review your material?

• Revising

• Prewriting

• Drafting

• Editing

Which list shows the correct order for the steps in the writing process?

• A

• B

• C

• D

What is the inside address in a business letter?

• “The receiver's address”

• “The return address”