HUB

HUB

Professional Development

10 Qs

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HUB

HUB

Assessment

Quiz

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Professional Development

Practice Problem

Hard

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tool is used to access accounts and validate?

DPI

Dynamics

HUB

Pega

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tab houses your recent contacts?

Customer Tab

Billing Tab

Interactions Tab

Home Tab

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where can I find CLV and Churn indicators?

Customer Intent

Customer Journey Bar

Interactions Tab

App List

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does CLV stand for?

Customer Leaving View

Churn Level Value

Consumer Level Variable

Customer Lifetime Value

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A red CLV indicates what?

High Value

Low Value

Medium Value

Very low Value

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where in the HUB would you go to find Promotion information for the customer's account?

Billing Tab

Account Services Tab

Interactions Tab

Customer 360 Tab

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which are the following are true about Interactions?

A single S-Case can have multiple I-Cases

A single S-Case can have multiple S-Cases

A single I-Case can have only 1 S-Case

A single I-Case can have multiple S-Cases

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