Omni Chat Training

Omni Chat Training

Professional Development

13 Qs

quiz-placeholder

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Omni Chat Training

Omni Chat Training

Assessment

Quiz

Fun

Professional Development

Practice Problem

Hard

Created by

Ketan MEHTA

Used 8+ times

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13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the purpose of Doing Omni Chats?

To fulfill our promise of Being Available or Unavailbale

To fulfill our promise of Being Unavailable or Available

Not to fulfill our promise of Being Available or Available

To fulfill our promise of Being Available or Available

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the CSAT Ambition of OSLs in Omni Chats?

90% Very Satisfied

91% Very Satisfied

92% Very Satisfied

95% Very Satisfied

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the target for conversion post interaction with Omni Sport Leader?

15% of Turnover

20% of Turnover

25% of Turnover

30% of Turnover

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Phase 2 of the Omni Chats has?

Reactive Flow

City Wise - Reactive + Proactive Flow

Store Wise - Proactive + Reactive Flow

Pro Active Flow

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

FRT in Omni Chats Stands For?

Fire Response Team

Final Response Time

First Response Time

First Response Team

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Fill in the blanks

A _____________ is for ______________?

Customer ; Decathlon

Decathlon ; Life

Life ; Customer

Customer ; Life

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which tool to be used to Download invoice, know the tracking & check the status of the order?

Stores.com (stcom)

Decathlon.in

Product Search

OMS

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Google

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Email

Continue with Email

Classlink

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Microsoft

Microsoft

Apple

Apple

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Others

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