Communication Skills

Special features in books that help you locate information include ______________________.

• Illustrations

• dictionaries and encyclopedias

• tables of content, indexes, and glossaries

• footnotes

Talking on the phone in front of co-workers, supervisors, and customers is ____________________.

• acceptable if you keep your voice low

• necessary when ordering materials

• effective communication

• rude and unprofessional

If you do not understand what a speaker is saying, ______________.

• ignore that part of the conversation

• try to figure it out on your own

• ask someone else what they think the speaker means

• ask the speaker questions for clarification

What is an important practice in writing to avoid errors that can cost time and and money?

• Use of industry jargon

• Mastering composition

• Accuracy

• writing long explanatory sentences

With email, nonverbal communication is lost and your message must be carefully composed to avoid being __________________.

• rejected as spam email

• misinterpreted by the recipients

• forwarded to others

• legally binding

To make sure your points are understood in an email, you can __________________________.

• use all capital letters to emphasize important items

• copy other recipients so that they can explain any unclear items

• wrote in a concise format using bulleted items

• copy supporting documents into the email

When reading instructions or a series of steps, you should _____________.

• only read the steps you don't know

• perform the steps even if you don't understand them

• read the directions completely

• skim the directions quickly

An important attribute of an effective speaker is the ability to ______________________.

• inject humor on the job site

• explain and simplify complex topics

• conduct multiple conversation with workers

• correct workers who ask the wrong questions

When communication on the job, you should ___________________.

• finish quickly to avoid lost tome on the project

• assume that everyone is familiar with industry jargon

• maintain eye contact and encourage listeners to take notes, if necessary

• interrupt your co-workers, if necessary

When listening to instructions, the best way to make sure you get all the information is to ___________________.

• take notes and compare them with other co-workers' notes

• read a book abour the topic later on

• ask questions, but wait until the person has stopped talking

• take notes, ask questions at appropriate times, and repeat a summary of the instructions