Consumer Services Review

Why is it important to be persuasive as a consumer services worker?

• You want the consumer to buy your product

• You have to be the number one sales person

• You need to make your company look good

• All consumer services workers are tricksters

Most consumer services careers require what level of education?

• elementary

• primary

• high school

• postsecondary

Which of the following is NOT one of the 6 consumer rights?

• right to safety

• right to be heard

• right to make careful choices

• right to redress

Which consumer right includes being able to have the right to select which services or products they want?

• right to safety

• right to be informed

• right to consumer education

• right to choose

Which consumer right allows the consumer to be provided with a way to voice their concerns or complaints about products and services?

• right to consumer education

• right to redress

• right to be heard

• right to safety

It is the consumers responsibility to do which of the following?

• use products properly

• speak up about likes and dislikes

• take action to have a wrong corrected

• all of the above

Stores that have an actual presence in a location where consumers get to examine what they want before buying it and leave with the product in hand is referred to as a

• box store

• brick and mortar store

• online store

• specialty store

Stores that may charge a premium for having experts available to guide customers' purchasing are referred to as

• box stores

• brick and mortar stores

• online stores

• specialty stores

Stores that may offer better pricing, but provides less customer service and guidance; may be labeled as retail and warehouse stores are referred to as

• box stores

• brick and mortar stores

• online store

• specialty store

Stores that utilize the internet and virtual stores to allow consumers to make purchases is referred to as

• box store

• brick and mortar store

• online shopping

• specialty store