Most Missed Unit Questions

Which segment of the hospitality industry focuses on planning different types of trips?

• Recreation

• Lodging

• Tourism

• Travel

Which segment of the hospitality industry focuses on providing its target market with entertainment and relaxation services?

• Travel

• Recreation

• Lodging

• Food and beverage

Which type of organization coordinates with a community’s hotels, restaurants, and entertainment venues to help their business clients plan large meetings and conferences?

• National tourism boards

• Local retail travel agencies

• State commerce associations

• Local convention and visitors bureaus

Barry wants all hotel employees from the different departments to work together. Which would be the primary reason for him to accomplish this goal?

• To obtain pay raises

• To solve guests' problems

• To eliminate workplace stress

• To reduce the need for supervision

Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?

• To serve the hotel guests

• To entertain banquet guests

• To maintain an attractive facility

• To provide a high-quality dining experience

How does a high level of inflation affect the hospitality and tourism industry?

• Tourists have more money to spend.

• Tourists’ purchasing power decreases.

• Hospitality and tourism businesses hire more employees.

• Hospitality and tourism businesses typically lower their prices

Kristin, an employee of Stonebridge Resort, is helping Mrs. Davenport make her room reservation for next month. In which process is Kristen engaging?

• Booking a reservation

• Directing

• Promoting

• Forecasting

Which type of computer system do hotels use to determine their staffing needs?

• Data mining system

• Project mediation system

• Property management system

• Marketing information system

If a resort reservationist typically processes 10 bookings per hour, and the resort processes 160 reservations during the 8–hour afternoon shift, how many full-time employees will the resort need on hand to book reservations during the shift?

• 5

• 4

• 3

• 2

Which is a primary reason why many hospitality businesses rotate their employees’ work schedules?

• So the managers can delegate work activities

• So the employees can get to know each other

• So the business can lower its payroll expenses

• So the business does not need to hire more managers