Ch. 9 Conflict Resolution Lessons 1 and 2

The process of ending a conflict through cooperation and compromise is called

• conflict establishment

• conflict escalation

• conflict resolution

• conflict clarification

The use of communication and, in many cases, compromise to settle a disagreement is known as:

• negotiation

• cooperation

• brainstorming

• mediation

Which step will NOT increase the chances that your negotiation will be effective?

• Check your facts

• Avoid careful planning

• Plan what you will say

• Choose the time and place carefully

Bringing in a third party to help others resolve their conflicts peacefully is called:

• negotiation

• mediation

• resolution

• administration

Which is NOT a typical step in peer mediation?

• Establishing ground rules

• Hearing each side

• Punishing the side that is wrong

• Exploring solutions

Peer mediation is a process in which specially trained students help other students resolve conflicts peacefully.

• true

• false

A basic principle of the mediation process is neutrality.

• true

• false

You can often resolve minor conflicts with a simple compromise.

• true

• false

What is any disagreement, struggle, or fight?

• A party

• a conflict

• a power struggle

• an attitude

Which is NOT an example of a cause of conflict?

• Property dispute

• Personal loyalties

• Lack of respect

• Power sharing