Business Communication

Active listening is a communication technique in which the ______________ provides feedback to confirm what they have heard and to confirm the understanding of all parties.

• Channel

• Receiver

• Channel

• Sender

People who have _____________ fields of experience are more likely to understand one another.

• Different

• Special

• Similar

• Identical

What is the fifth and last step in communication planning?

• Clarify objectives

• Determine the best channel of communication

• Determine the purpose of the message

• Outline the communication for delivery

• Identify the audience

During active listening, "receiving" is the process of:

• Focusing on the information you've received.

• Restating the information you have received.

• Taking in all of the information about the communication.

• Interpreting the meaning of the communication.

During active listening, "attending" is the process of:

• Focusing on the information you've received.

• Restating the information you have received.

• Showing the sender you are listening by providing feedback.

• Taking in all of the information about the communication.

Understanding in communication is achieved when:

• All of the involved parties agree on the shared meaning of a message.

• Some of the involved parties agree on the shared meaning of a message.

• Most of the involved parties agree on the shared meaning of a message

• None of the involved parties agree on the shared meaning of a message

During active listening, "recalling" is the process of:

• Restating the information you have received.

• Taking in all of the information about the communication.

• Interpreting the meaning of the communication.

• Focusing on the information you've received.

What is the first step in communication planning?

• Determine the best channel of communication

• Clarify objectives

• Outline the communication for delivery

• Identify the audience

• Determine the purpose of the message

What is the second step in communication planning?

• Determine the best channel of communication

• Determine the purpose of the message

• Identify the audience

• Clarify objectives

• Outline the communication for delivery

Culture impacts how you communicate verbally and how you interpret verbal communication.

• True

• False