Introduction To Elite Care

Which option below is not apart of defining Elite Care?

• To define ELITE Care, let’s discuss the four key elements of ELITE Care.

• ELITE Care is AT&T’s way of providing a customer service experience to top customers.

• Giving them A1 service

Which one is a Key Element of Elite Care?

• A Good Night Rest

• A Good Workout

• A Great Breakfast

• A Mindset

What is Holistic Account Support?

• Customers have multiple products which can be standalone accounts or combined

• Customer has only one service product

• Characterized by the treatment of the whole person, taking into account mental and social factors.

• None of the above

What are all the Key Elements of Elite Care?

• Supporting Top Customers

• End-to-End Customer Support

• Holistic Account Support

• A Mindset

• A Desire to help

Platinum Tier makes up of what percentage of customers?

• 2%

• 5%

• 10%

• 36%

Elite Care supports what percentage of customers?

• 15%

• 40%

• 5%

• 20%

What percentage of customers is the Bottom Line that Elite Care supports?

• 12%

• 60%

• 80%

• 1%

What percentage is the household for GOLD Tier Customers?

• 44%

• 36%

• 50%

• 10%

What percentage is the household for BLUE Tier Customers?

• 11%

• 59%

• 87%

• 6%

Define Platinum

• Top tier of AT&T THANKS® customers.

• A chemical element

• A finish of jewelry

• None of the above