MIS Chapter 2

The term "management information systems" designates a specific category of information systems serving

• integrated data processing throughout the firm.

• transaction process reporting.

• employees with online access to historical records.

• middle management functions.

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

• decision-support

• knowledge

• transaction processing

• management information

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

• Management information

• Transaction processing

• Decision-support

• Knowledge management

Which level of the organization are ESS specifically designed to serve?

• operational

• end-user

• middle management

• senior management

Executive support systems are information systems that support the

• long-range planning activities of senior management.

• knowledge and data workers in an organization.

• decision making and administrative activities of middle managers.

• day-to-day processes of production.

Using the Internet to buy or sell goods is called

• e-commerce.

• e-business.

• an intranet.

• an extranet.

What is the most important function of an enterprise application?

• increasing speed of communicating

• enabling business functions and departments to share information

• enabling a company to work collaboratively with customers and suppliers

• enabling inventory and supply chain management

The four major enterprise applications are

• SCMs, CRMs, DSSs, and KMSs.

• SCMs, CRMs, ESSs, and KMSs.

• enterprise systems, SCMs, DSSs, and CRMs.

• enterprise systems, SCMs, CRMs, and KMSs.

A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal

• cloud-based

• social-commerce

• collaborative

• enterprise

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

• intranet

• extranet

• KMS

• TPS