Business written communication

Writing a communication in capital letters is

• suggested to make the message clear

• always useful

• considered to be rude

• the right way to write an e-mail

”Texting” means

• writing a test

• writing a text

• sending a short message

• making a texture

Communication by texting is

• quick and informal

• always free

• useless, most of the time

• traditional and formal

The final line of a business letter says:

• how many people are corresponding

• goodbye, formally or informally but businesslike

• how many attaches are with the letter

• how many enclosures are with the letter

The subject line

• sums up the content of a written communication

• is the content of an e-mail

• is the name of the sender

• is the name of the receiver

In an e-mail, “cc” means:

• copia carbone

• cortesy copy

• create copy

• courtesy copy

In the body of an e-mail we find

• the opening salutation

• the regards

• the reason for writing the e-mail

• the subject of the e-mail

What’s suggested to do, in the business e-mail netiquette? (more than one answer)

• to respond promptly

• to be very informal, so that a new customer can feel welcome

• to check work mail often

• to include proper salutations

• to attach files always

What’s suggested NOT to do, in the business e-mail netiquette? (more than one answer)

• to send useless messages

• to write in a correct grammar

• to write our e-mail address in any file attached

• to write entirely in capital letters

• to check if our message arrived

“RU SURE 2 W8 4 ME 2NITE? LMK PLS, MY TM ARRVL TBC” means:

• the sender is waiting for a confirm to the invitation to a big event in the night.

• the sender is asking a waiter to serve a special drink.

• the sender is asking to be waited, even if he/she doesn’t know when he/she arrives.

• the sender wants to know how many people will come to the event in the night.