Handling Customer Complaints

Handling Customer Complaints

10th - 12th Grade

10 Qs

quiz-placeholder

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Handling Customer Complaints

Handling Customer Complaints

Assessment

Quiz

Other

10th - 12th Grade

Medium

CCSS
RI.11-12.5, RL.8.3, RI.11-12.3

+4

Standards-aligned

Created by

Latreskle Schofield

Used 389+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A manager will use which of the following to help correct problems with an employee’s ability to help customers:
Video games
Coaching Sessions
Naps
Lunch Breaks

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All of the following are different types of customers, except:
The Meek Customer
The Chronic Complainer
The Rip Off Customer
The Customer is Always Right Customer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the most dangerous customer?
The aggressive customer
The high roller customer
The meek customer
The Chronic Complainer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

____ _____ is a company’s ability to supply wants and needs to customers.
Customer service
Profit sharing
Human resources
Customer surveys

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service is important for
ensuring that money is made
businesses to become popular on social media
ensuring that customers are satisfied
for understanding how to put other businesses out of business

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When dealing with an agressive customer, it is perfectly fine to be agressive in return.
True
False

Tags

CCSS.RI.11-12.5

CCSS.RI.11-12.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"The associate helping me was very rude." is a common customer complaint.
True
False

Tags

CCSS.RL.8.3

CCSS.RL.2.6

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