Handling Customer Complaints

A manager will use which of the following to help correct problems with an employee’s ability to help customers:

• Video games
• Coaching Sessions
• Naps
• Lunch Breaks

All of the following are different types of customers, except:

• The Meek Customer
• The Chronic Complainer
• The Rip Off Customer
• The Customer is Always Right Customer

Which is the most dangerous customer?

• The aggressive customer
• The high roller customer
• The meek customer
• The Chronic Complainer

____ _____ is a company’s ability to supply wants and needs to customers.

• Customer service
• Profit sharing
• Human resources
• Customer surveys

Customer service is important for

• ensuring that money is made
• businesses to become popular on social media
• ensuring that customers are satisfied
• for understanding how to put other businesses out of business

When dealing with an agressive customer, it is perfectly fine to be agressive in return.

• True
• False

Tags

CCSS.RI.11-12.5

CCSS.RI.11-12.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

"The associate helping me was very rude." is a common customer complaint.

• True
• False

Tags

CCSS.RL.8.3

CCSS.RL.2.6

A customer who wants to get something they are not entitled to receive is referred to as a:

• aggressive customer
• chronic complainer
• meek customer
• rip off customer

This type of customer is never satisfied and feels there is always something wrong.

• chronic complainer
• meek customer
• aggressive customer
• high roller customer

This customer's  goal is not to get the complaint satisfied but to win by getting something that is not entitled to be received. Often replies with a repetitive “not good enough” response.

• aggressive customer
• rip off customer
• chronic complainer
• meek customer