Browsing

CCA should handle 'Family' in logical cases

• True

• False

IT is mandatory to change cpe password for all CPE :

• True

• False

CST informed that he has problem in facebook.com only (not working) , CCA will troubleshoot with CST

• All Sites

• Certain Sites

Cst has browsing issue Farahy.com only , Customer is the site owner :

• Transfer Customer to Mail and Domain Q

• Transfer to account management Q

• Continue troubleshooting normally

It's mendatory to add DNS using HDM tool if cst has we cpe

• True

• False

if CST has browsing issue while his Pop Congested your action stop TS and inform cst script

• True

• False

SSID in WIFI means

• WIFI Name

• WIFI password

We can Trouble shooting Browsing cse with CST using Mobile

• True

• False

Incase No data in AAA profile, CCA action

• Escalate to SLS with 2h to 5h

• Escalate to SLS with 48 WH

• transfer to account management Q

While Escalation of any Logical Case it's mandatory to ask customer to leave the CPE power turned on

• True

• False