1.02 Review of Written Communication Skills

1.02 Review of Written Communication Skills

9th - 10th Grade

10 Qs

quiz-placeholder

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1.02 Review of Written Communication Skills

1.02 Review of Written Communication Skills

Assessment

Quiz

Other

9th - 10th Grade

Medium

Created by

Jessica Phelps

Used 50+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When answering the phone at work, it is appropriate to:

Chew gum
Use slang terms
Identify oneself and the company
Place the caller on hold immediately

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Communication skills include...

Reading
Math
Health
Science

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Reading is important in the workplace because of the need to read:

Shakespeare's great works
A personal text from a co-worker
Instructions from the supervisor
Amazon daily deals

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which exemplifies positive communication skills at work?

Telling silly jokes
Responding to memos, phone messages, and emails promptly
Never speaking up in a meeting
Making personal phone calls often

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The words TO, FROM, DATE, and SUBJECT appear in the heading of a ...

Business Letter
Personal-business letter
Text
Memorandum

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When taking a telephone message at the workplace, it is best for the person to...

Rely on his/her memory
Write the message down
Tell the message to a co-worker
Tell the caller to call back later

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What tone should be used when writing a response to a customer's request?

Ignore
Harsh 
Polite and respectful
Threatening 

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