Career Management - Obj. 1.02

A leader’s willingness to take credit and blame for his/her actions is called:

• accountability
• decisiveness
• empathy
• vision

Which represents ethical behavior in the workplace?

• Replacing money stolen out of the cash drawer
• Taking a one-hour lunch instead of 30 minutes when the boss is away
• Reporting a coworker who is stealing merchandise
• Deliberately shipping damaged goods to a customer

Reading is important in the workplace because of the need to read:

• Shakespeare’s great works.
• a personal text from a coworker.
• instructions from the supervisor.
• TV Guide.

Which is a benefit of conflict?

• Differences are often settled.
• Workplace injuries are prevented.
• Stress is caused.
• Relationships are weakened.

Why is consensus important?

• Group members can support a decision and move forward.
• Group communication is weakened.
• It causes resentment on part of some group members.
• It allows part of the group to move forward.

Which often has the most effect on the understanding of a spoken message?

• What is said
• What is heard
• Nonverbal communication
• Voice tone

When peers at work offer suggestions to correct a weakness, a person should:

• become defensive.
• ignore them.
• consider their suggestions.
• always accept their advice.

To get along better with your coworkers:

• listen and answer questions briefly and positively.
• always tell the supervisor what coworkers say.
• do not say anything to anyone.
• ask the supervisor before repeating gossip.

A result of using teamwork in an organization is:

• less competition.
• equal salaries.
• decreased worker morale.
• increased production and output.

When speaking to someone at work about a conflict:

• talk to him/her in front of other people.
• try to embarrass him/her.
• use "you" messages.
• use "I" messages.