Bus Comm Ch. 6

Every business message should promote goodwill.

• True
• False

The writer should identify the main idea of a message after selecting the supporting details. 

• True 
• False

To organize a message using indirect order, present the main idea first and follow it with supporting details. 

• True
• False

Unfavorable, negative, and persuasive messages should be written using the indirect order. 

• True
• False

Favorable, positive, and neutral messages should be organized in direct order. 

• True
• False

Courteous words show receivers that you are not concerned about keeping their goodwill.

• True
• False

Writers should use a courteous and positive tone even when the message contains negative news.

• True
• False

Knowing factors about the receiver helps the sender create a message the receiver will understand. 

• True 
• False

Concise messages contain unrelated material that can distract the reader from the important points of the message

• True
• False 

Clear messages do not contain contradictory information.

• True
• False