Effective Communication: The Basics (90 Minute Block)

Effective Communication


The Basics

Open Ended

Why do you think we are covering Communication this week?

​Building Communication Skills

​Communication is the sharing of feelings, thoughts, and information with another person. Good communication is important if you want others to receive your message.

Multiple Choice

What type of communication is text

• Verbal

• Non-Verbal

• Writtern

Multiple Choice

Is LinkedIn a form of ..

• Formal Communication

• Informal Communication

Multiple Choice

What is an advantage of email

• Clearly understood

• Can read tone/pitch

• Traceable

• Need internet

Multiple Choice

Phone calls are a type of...

• Formal Communication

• Electronic Communication

• Informal Communication

• All of the above

Multiple Choice

What are the four communication styles

• Verbal, Visual, Text, Non-Verbal

• Email, Sound, Body Language, Text

• Non-Verbal, Verbal, Written, Visual

• Written, Visual, Sound, Email

Multiple Choice

What is a form of visual communication?

• Tone/Pitch

• Touch

• Phone Call

• Signs

​FIVE TYPES OF COMMUNICATION

​Verbal Communication

Verbal communication occurs when we engage in speaking with others. It can be face-to-face, over the telephone, via Skype or Zoom, etc.

Some verbal engagements are informal, such as chatting with a friend over coffee or in the office kitchen, while others are more formal, such as a scheduled meeting.

​Non-verbal Communication

-What we do while we speak often says more than the actual words. Non-verbal communication includes facial expressions, posture, eye contact, hand movements, and touch.

For example:

Your boss might be in agreement with your idea verbally, but their nonverbal cues: avoiding eye contact, sighing, scrunched up face, etc. indicate something different.

​Listening

-The act of listening does not often make its way onto the list of types of communication. Active listening, however, is perhaps one of the most important types of communication because if we cannot listen to the person sitting across from us, we cannot effectively engage with them.

​Written Communication

-Whether it is an email, a memo, a report, a Facebook post, a Tweet, a contract, etc. all forms of written communication have the same goal to disseminate information in a clear and concise manner – though that objective is often not achieved. In fact, poor writing skills often lead to confusion and embarrassment, and even potential legal jeopardy.

​Visual Communication

-We are a visual society. Think about it, televisions are running 24/7, Facebook is visual with memes, videos, images, etc., Instagram is an image-only platform, and advertisers use imagery to sell products and ideas.

Multiple Choice

1. Choose the correct type of communication here:

2. Participating in a job interview and effectively answering the interviewer's questions to showcase your qualifications.

• Verbal Communication

• Non-Verbal Communication

Multiple Choice

1. Choose the correct type of communication here:

2. Using hand gestures and facial expressions to communicate with someone from a different culture or language background.

• Verbal Communication

• Non-Verbal Communication

Multiple Choice

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

• verbal communication

• nonverbal communication

Multiple Choice

1. Choose the correct type of communication here:

2. Posting a review on a website or social media platform to share your thoughts and experiences about a product or service.

• Written Communication

• Non-Verbal Communication

Multiple Choice

1. Choose the correct type of communication here:

2. Writing a formal email to a professor to request additional guidance on a class assignment.

• Verbal Communication

• Written Communication

Multiple Choice

1. Choose the correct type of communication here:

2. Reading a road sign with clear symbols and graphics to navigate and follow directions while driving.

• Visual Communication

• Written Communication

Multiple Choice

Which of the following is an example of internal barrier?

• thunder

• loud music

• poor listening skills

• bad phone connection

Multiple Choice

1. Choose the correct type of communication here:

2. Having a conversation with a friend over the phone to catch up on recent news and share personal experiences.

• Verbal Communication

• Non-Verbal Communication

Multiple Choice

1. Choose the correct type of communication here:

2. Watching a documentary film that effectively uses visuals, animations, and diagrams to convey complex concepts or historical events.

• Visual Communication

• Verbal Communication

Multiple Choice

You are having a conversation with some friends when a song was played loudly. What kind of barrier is manifested by this situation?

• use of jargon

• noisy environment

• lack of confidence

• differences in dialect

Multiple Choice

Barriers caused by sender and recipient can result from:

• incomplete understanding of the information

• incomplete understanding of the situation

• the vocabulary and attitudes of the other party

• all of these

Multiple Choice

Your friend is asked to share something about his day or weekend, but he is hesitant because he is shy. Which of these suggestions may NOT be given to him?

• Develop self-confidence by joining organizations where he can share and develop his interests.

• Keep his thoughts to himself.

• Look for opportunities in the school or community that will help him improve his speaking skills.

• Develop positive insights about speaking.

Multiple Choice

The following barrier ocurred by whom?

poor listening skills

• sender

• receiver

• both sender and receiver

• neither of them

Multiple Choice

The following barrier ocurred by whom?

information overload

• sender

• receiver

• both sender and receiver

• neither of them

Multiple Choice

Poor internet connection is an example of an outside barrier.

• True

• False

Open Ended

Noise can be defined as any interference that disrupts and/or distorts communication. What are some examples of noise? What sources of noise do you struggle with the most in your own communication?

Open Ended

Communication is a two-way process, in which we work to understand ideas together. How does feedback affect this process?

Effective Communication

� One of the quickest ways to alienate yourself from

other people is to communicate unsuccessfully.

� Effective communication empowers you to

influence others.

� Your capacity to communicate is often seen as an

indicator of your ability and intelligence.

Effective communication

■ Exchanging information by understanding the

emotion and intentions behind the information.

■ The ability to effectively communicate with others

is one of the most powerful tools for personal
and/or professional success. 80% of problems in
the workplace are communication related.

■ Most people are challenged by the many

day-to-day interactions with co-workers, family,
and friends.

Multiple Select

Which of the following are apart of communicating effectively? (Select all that apply)

• Asking Questions

• Written Communication

• Listening

Poll

What is your favorite type of communication?

• Verbal

• Visual

• Non Verbal

• Written

Open Ended

Explain why______is your preferred (favorite) way to communicate. Give a reason and example.

Poll

What parts of communication do you think you need support and to practice more?

• Social communication (with friends peers and adults)

• Writing sentences and vocabulary words

• Organizing and planning (being on time, managing my emotions, & remembering things)

• Speaking out loud in front of people