Business of Retail Practice Exam #1 - KT

Front

You are restocking products and a customer approaches asking for access to the razors located in a locked cabinet. What would be the best thing to do?

Back

Momentarily stop what you are doing. Retrieve the key and assist the customer.

Front

Managing online orders: A customer orders a "beef burrito" with a note "NO cilantro please!" Cilantro is used for seasoning the meat. What should you do?

Back

Call the customer to explain the situation and ask if they would like to change the order to something that does not have cilantro.

Front

A customer wants to return an opened perfume because she disliked the smell, but store policy doesn't allow returns on opened perfume. What should you say?

Back

I'm sorry, but we cannot accept returns on opened perfume due to store policy.

Front

Returning online purchase in-store

Back

multichannel retailing

Front

Retailers who offer multiple shopping options in their ecosystem that are not connected are called what?

Back

Omnichannel retailers

Front

What is the MOST popular and effective selling technique to promote new high-end cosmetics products?

Back

Samples and product demonstrations.

Front

What is the most effective way for a new flower shop to promote additional business and create a loyal clientele?

Back

Ask satisfied customers for feedback, referrals, and opportunities to serve their upcoming events.

Front

A salon owner sold a customer a bottle of conditioner for $12.95 with a $2.00 off coupon and 7% state tax. What will the customer be charged?

Back

$11.86

Front

How can a sales associate let customers know about a new soft drink and increase both wholesale and retailer's sales?

Back

Give the retailer a free trial offer. Provide samples, promotional materials, and engage in-store promotions. Ask for an order on the next trip.

Front

What is the BEST action to sell 50 green pens for $100 each in a stationary store?

Back

Display them near the checkout. Offer them to each customer while ringing them up.