Understanding Hospitality Concepts

Understanding Hospitality Concepts

Assessment

Flashcard

Education

Vocational training

Practice Problem

Hard

Created by

rob winter

Used 1+ times

FREE Resource

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30 questions

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1.

FLASHCARD QUESTION

Front

Definition of hospitality

Back

and generous reception and entertainment of guests

2.

FLASHCARD QUESTION

Front

Key sectors in hospitality

Back

food and beverage, travel, tourism, events

3.

FLASHCARD QUESTION

Front

Front of house

Back

where staff interact directly with guests

4.

FLASHCARD QUESTION

Front

Back of house

Back

not seen by guests, e.g. kitchens, offices

5.

FLASHCARD QUESTION

Front

Concierge role

Back

guests with services, bookings, and information

6.

FLASHCARD QUESTION

Front

Housekeeping duties

Back

maintaining rooms, replenishing supplies

7.

FLASHCARD QUESTION

Front

Guest satisfaction

Back

or exceeding guest expectations

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