Communication Skills - Chapter 2: Guided Notes (Lesson 16)

Front

According to the Mehrabian study, we communicate in three ways: Body language ___%, tone of voice ___%, words ___%.

Back

Body language 55%, tone of voice 38%, words 7%

Front

What are gestures?

Back

Gestures are visible body movements that convey a message, like waving our arms.

Front

Posture

Back

Posture is how we hold our body when standing or sitting.

Front

What can we do to look confident when we are sitting?

Back

Sit up straight. Imagine the back of your chair is on fire and you are trying to keep your back off it.

Front

What can we do to look confident when we are standing?

Back

To appear more self-confident when standing, stand upright. You want to look relaxed, but not slouched. Stand with your feet about shoulder-width apart and angle your feet toward the person you are talking to. Imagine your head is being pulled toward the ceiling.

Front

What is personal space?

Back

Personal space is the amount of space that people find comfortable between themselves and someone else.

Front

When we are in a group, how should we stand to include others?

Back

Open up the circle, look at them, wave them over, say their name.

Front

Why is it important to pay attention to body language?

Back

It helps you pick up on unspoken feelings or thoughts. You can be more productive and avoid hurt feelings and miscommunication.

Front

What is eye contact?

Back

Eye contact is looking at someone when we talk or listen to them.

Front

Why is eye contact important?

Back

When we look at someone while we talk or listen, it lets the person know we are paying attention to them, and it helps build trust.