Confidentiality in Legal Context

Front

This rule states that a lawyer must not reveal any client-related information unless the client consents, it is impliedly authorized, or permitted by specific exceptions.

Back

Illinois Supreme Court Rule 1.6

Front

Rule 5.3 of the Illinois Rules of Professional Conduct

Back

Requires lawyers to ensure nonlawyer staff act in a way consistent with the lawyer’s professional obligations, including confidentiality.

Front

Professionals and State Reporting

Back

Most professionals must tell the state if they suspect harm; our staff does not have to do so.

Front

What are examples of accidental breaches of confidentiality?

Back

Leaving papers on your desk, talking with your door open, leaving your computer unlocked, and writing passwords on sticky notes.

Front

What are some steps to protect confidentiality on phone calls?

Back

Step into a private room, use headphones, keep your voice low, and close your office door.

Front

What is okay to say about your job?

Back

It's okay to say things like: "I’m helping with a divorce case," "I’m working on a protective order," or "I’m helping an attorney with an eviction."

Front

What should you never share about your job?

Back

Never share details that could help someone figure out who the client is.

Front

What question should you ask yourself before sharing job details?

Back

Ask yourself, "If I heard this, could I guess who it’s about?"

Front

What responsibility do staff have even if they are not mandated reporters?

Back

Staff have a responsibility to respond appropriately and compassionately when someone may be in crisis.