Business Communication - Chapter 2

Front

COMMUNICATION

Back

the process of exchanging and interpreting information and meaning between or among individuals through a particular system.

Front

Which of the following is NOT a physical interference?

• interruptions
• noisy environment
• educational level
• uncomfortable surroundings

Back

educational level

Front

Which of the two communication networks is called "Grapevine"?

Back

Informal communication network

Front

Which of the following systems might be identified as a bureaucracy?
Options: Formal communication network, Informal communication network

Back

Formal communication network

Front

Which of the following is NOT an example of a formal communication network?

• arriving at work on time
• addressing supervisor's requests
• talking to colleagues during breaks
• working well with others

Back

talking to colleagues during breaks

Front

Informal communication network

Back

A network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological needs

Front

What is upward communication?

Back

a type of communication that is generally a response to requests from supervisors

Front

Feedback to the requests and actions of supervisors that involves risk to an employee.

Back

Upward communication

Front

Horizontal communication

Back

interactions between organisational units on the same hierarchical level

Front

Which of the following is an example of public communication?

• company
• organisation
• annual report

Back

annual report