Chapter 5 - Communicating in the Workplace

Chapter 5 - Communicating in the Workplace

Assessment

Flashcard

Other

10th Grade

Hard

Created by

Wayground Content

FREE Resource

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14 questions

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1.

FLASHCARD QUESTION

Front

Marge is resigning from her company. Which is the best way for her to communicate this information?

Back

Speak to her supervisor in person.

2.

FLASHCARD QUESTION

Front

When is it appropriate for Ahmad to use his smartphone during a work meeting?

Back

If the meeting specifically requires the participants to access information online.

3.

FLASHCARD QUESTION

Front

Carla works at an accounting office. Which of the following should she do before sending a work-related email? Check that the names and addresses of the intended recipients are correct. Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information. Proofread and check for confidential information in the email and its attachments.

Back

All of the above.

4.

FLASHCARD QUESTION

Front

Reggie works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?

Back

Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?

5.

FLASHCARD QUESTION

Front

Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?

Back

Smiling and nodding.

6.

FLASHCARD QUESTION

Front

Josh needs to place a non-urgent order with the sales representative at an office supply company. What should Josh do if the representative does not answer the phone?

Back

He should leave a voicemail message that includes his name, company name, phone number, and reason for calling.

7.

FLASHCARD QUESTION

Front

Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?

Back

Try using different words, a drawing, or a demonstration to answer the questions.

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