Chapter 5 - Communicating in the Workplace
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Other
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10th Grade
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Hard
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1.
FLASHCARD QUESTION
Front
Marge is resigning from her company. Which is the best way for her to communicate this information?
Back
Speak to her supervisor in person.
2.
FLASHCARD QUESTION
Front
When is it appropriate for Ahmad to use his smartphone during a work meeting?
Back
If the meeting specifically requires the participants to access information online.
3.
FLASHCARD QUESTION
Front
Carla works at an accounting office. Which of the following should she do before sending a work-related email? Check that the names and addresses of the intended recipients are correct. Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information. Proofread and check for confidential information in the email and its attachments.
Back
All of the above.
4.
FLASHCARD QUESTION
Front
Reggie works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?
Back
Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?
5.
FLASHCARD QUESTION
Front
Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?
Back
Smiling and nodding.
6.
FLASHCARD QUESTION
Front
Josh needs to place a non-urgent order with the sales representative at an office supply company. What should Josh do if the representative does not answer the phone?
Back
He should leave a voicemail message that includes his name, company name, phone number, and reason for calling.
7.
FLASHCARD QUESTION
Front
Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?
Back
Try using different words, a drawing, or a demonstration to answer the questions.
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