Unit 1 TA Flashcardziz

Front

A ticketing crew member’s __________ is demonstrated through maintaining a positive attitude at work and adherence to company standards.

Back

professionalism

Front

A well-structured pre-shift routine is essential for the ticketing and admission crew to ensure a ______ and efficient service throughout the day.

Back

smooth

Front

A ________ _______ _______ involves anticipating visitor needs and going the extra mile to ensure satisfaction.

Back

customer service mindset

Front

Maintain a _____ ___ _________ ticketing booth to enhance visitor experience.

Back

clean and organized

Front

Before starting a shift, staff must conduct a thorough __________ of all ticketing machines and equipment to prevent operational delays.

Back

inspection

Front

During pre-shift briefings, team members should _______ ________ to updates on daily schedules, special promotions, or planned events.

Back

listen attentively

Front

_______-_______ ______ are essential as crew need to quickly assess the situation and apply the right solution to fix the issue without causing delays.

Back

Problem-solving skills

Front

When troubleshooting ticket discrepancies, staff should approach the issue with __________ ___ _____________ to ensure visitors feel heard, valued, and supported throughout the resolution process, even when the situation is challenging.

Back

empathy and understanding

Front

Double-checking amounts during cash handling is a practice that upholds __________ and honesty in financial transactions.

Back

integrity

Front

Ticketing crew members serve as __________ for the attraction, enhancing the visitor experience and creating a welcoming environment.

Back

ambassadors