International Trends in Banking

Front

Successful measures for Customer centricity strategy

Back

Higher rentention rates

More referrals

Price premuim

Ultimately greater revenue

Front

Tools to implement a customer-centric strategy

Back

Customer Relationship Management (CRM)

Voice of the Customer (VoC) & Feedback Tools

AI & Machine Learning Tools

Front

Regulatory recalibration success measures

Back

Reduction in regulatory breaches and penalties

Improved capital adequacy, liquidity coverage, and internal controls

On-time regulatory reports with accurate data reconciliation

Positive supervisory review outcomes or no material findings

Front

Regulatory recalibration tools

Back

GRC Platforms

RegTech / Suptech

ERM

Front

Technology Management success factors

Back

Customer adoption of mobile/web channels

Reduced fraud incidents, improved detection time

Higher cross-sell/up-sell ratios, improved conversion rates

Reduced cost-to-income ratio and fewer manual processes

Front

Technology Management tools used by banks

Back

Customer Relationship Management (CRM) Systems

Core Banking Platforms

AI & Analytics Platforms

Cybersecurity & Identity Management Tools

Cloud Infrastructure

Front

Mitigating cyber risk success measures

Back

Time taken to detect a cyber threat; the shorter, the better

Time to contain and mitigate a cyber incident

Zero customer data breaches

No unauthorized access or data leak incidents

Time between identifying a vulnerability and fixing it

Front

Mitigating cyber risk tools

Back

Network Security & Firewalls

Encryption & Tokenization

Penetration Testing tools

Incident Response & Forensics tools

Front

FinTech’s and big techs Application

Back

Front

FinTechs and Big Techs App example

Back

Khazna

Fawry

Money fellows (ROSCA)

Valu (BNPL)

Thndr

BM Express Loan

Instapay

NBE phone cash