Rise Up Customer Service Lesson 1: Welcome to retail

Front

What is retail?

Back

The process of selling products and/or services to customers to earn a profit

Front

Who is a customer in the retail context?

Back

A person who purchases goods or services from a business.

Front

Which of the following is an example of a service? Clothing, Household items, Lawn mowing, Food

Back

Lawn mowing

Front

In a distribution channel, who typically buys large quantities of products directly from the manufacturer? Options: Retailer, Consumer, Wholesaler, Distributor

Back

Wholesaler

Front

Which of the following best describes omnichannel retailing? Options: Offering customers multiple options to interact with physical stores only, Providing products only through online stores, Using catalogs as the primary sales channel.

Back

Integrating multiple channels of a retail ecosystem to create a seamless consumer experience

Front

Retail is the process of selling products and/or _________ to customers to earn a profit.

Back

services

Front

The goal of retailing is to provide customers with the merchandise and services they want - when, where, and how they want to ________ them.

Back

receive

Front

A ________ buys large quantities of products directly from the manufacturer and then sells smaller amounts to retailers.

Back

Wholesaler

Front

________ retailing is a model that offers customers the opportunity to interact with multiple options such as physical stores, online stores, catalogs, social media, and retail apps.

Back

Omnichannel

Front

The retail industry supports _________ million employees across the nation.

Back

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