SMP Guidance Document for Field Sales Team

Front

What is the purpose of the SOP manual for the sales team?

Back

It lays down norms & guidance on how Sales Management Process (SMP) & practices should be driven.

Front

What are the two main methods of customer interaction mentioned in the SOP?

Back

Cloud Telephony and InstaGo.

Front

Who is expected to follow the guidelines in the SOP?

Back

All FLS, BMs, and TMs as per the role type.

Front

What does FLS stand for?

Back

Frontline Sales.

Front

What does BM stand for?

Back

Branch Manager.

Front

What does TM stand for?

Back

Territory Manager.

Front

What is the daily calling target for FLS using Cloud Telephony?

Back

Minimum 15 interactions.

Front

What is the target number of in-person meetings per FLS per day for the One Loyalty vertical?

Back

2 meetings.

Front

What is the KPI for measuring the number of calls done per FLS per day?

Back

Call Average.

Front

What is the purpose of the Weekly Activity Review (WAR)?

Back

To record & view weekly commitments and share feedback.