Effective Communication Skills Flashcard

Front

What is active listening?

Back

Active listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what the speaker is saying.

Front

What is empathy in communication?

Back

Empathy in communication is the ability to understand and share the feelings of another person, demonstrating that you care about their emotions.

Front

What are closed-ended questions?

Back

Closed-ended questions are questions that can be answered with a simple 'yes' or 'no' or with a specific piece of information, limiting the depth of the conversation.

Front

What is the purpose of summarizing in a conversation?

Back

Summarizing helps to clarify understanding, shows the speaker that you are engaged, and allows for follow-up questions.

Front

What does reflecting feelings mean in communication?

Back

Reflecting feelings means acknowledging and restating the emotions expressed by the speaker, which shows that you are paying attention and understand their perspective.

Front

What is the disadvantage of using too many closed-ended questions?

Back

Using too many closed-ended questions can limit the depth of the conversation and prevent the exploration of more complex ideas.

Front

What is the role of non-verbal communication in effective communication?

Back

Non-verbal communication includes body language, facial expressions, and gestures, which can enhance or contradict the spoken message.

Front

What is paraphrasing?

Back

Paraphrasing is restating what someone has said in your own words to show understanding and clarify the message.

Front

What are verbal affirmations?

Back

Verbal affirmations are short responses, like 'I see' or 'I understand,' that indicate you are listening and engaged in the conversation.

Front

What is the importance of maintaining eye contact?

Back

Maintaining eye contact shows attentiveness and respect, but it should be balanced to avoid making the speaker uncomfortable.