Active Listening and Appropriate Responding Flashcard

Front

What is active listening?

Back

Active listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what is being said.

Front

Why is it important to maintain eye contact while listening?

Back

To show respect and engagement with the speaker.

Front

What is reflective listening?

Back

Reflective listening is a communication strategy involving repeating or paraphrasing what the speaker has said to show understanding and empathy.

Front

How can nonverbal cues help in understanding the speaker's emotions?

Back

By providing visual and auditory signals that convey the speaker's feelings.

Front

What are some examples of open-ended questions?

Back

What do you think about...?, How do you feel about...?, Can you tell me more about...?, What are your thoughts on...?

Front

How can you show empathy in your responses?

Back

By actively listening and acknowledging the other person's feelings.

Front

What are the key components of active listening? Options: Concentrating, Understanding, Responding, Remembering; Talking, Ignoring, Daydreaming, Interrupting; Judging, Arguing, Advising, Criticizing; Forgetting, Disagreeing, Disregarding, Rejecting

Back

Concentrating, Understanding, Responding, Remembering

Front

How can body language convey a message during communication?

Back

Body language can convey a message through gestures, facial expressions, posture, and eye contact.

Front

Explain the concept of paraphrasing in reflective listening.

Back

Restating the speaker's words in your own words to show understanding and empathy.

Front

Why is it important to avoid interrupting the speaker during a conversation?

Back

To avoid disrupting the flow of conversation and to show respect for the speaker.