¿Cómo se llama el Bot para crear casos?
SonIA
Flashcard
•
Computers
•
Professional Development
•
Hard
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14 questions
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1.
FLASHCARD QUESTION
Front
Back
SonIA
2.
FLASHCARD QUESTION
Front
¿Qué es SonIA?
Back
Un bot de soporte para gestionar solicitudes e incidentes
3.
FLASHCARD QUESTION
Front
SonIA fue creado con inteligencia artificial.
Back
Verdadero
4.
FLASHCARD QUESTION
Front
¿Cuál es el principal beneficio de usar SonIA?
Back
Permite reportar incidentes de forma rápida y organizada
5.
FLASHCARD QUESTION
Front
¿Es obligatorio llamar el servicio de soporte para reportar un incidente en SonIA?
Back
Falso
6.
FLASHCARD QUESTION
Front
¿Qué sucede después de reportar un incidente en SonIA?
Back
Se genera un ticket y se asigna a un especialista
7.
FLASHCARD QUESTION
Front
SonIA permite gestionar solicitudes sin necesidad de intervención humana
Back
Falso
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