Eduqas 9-1 flashcards Operations

Front

Production

Back

is the process of changing inputs such as labour into goods that can be sold

Front

Job production

Back

is a method or production in which a product is supplied to meet the exact requirements of a customer

Front

Batch production

Back

Occurs when groups of items move together through different stages of the production process

Front

Flow production

Back

occurs when an item moves continuously from one stage of the production line to another in large scale production of identical items

Front

JIC Stock control

Back

production holds stocks just in case there is a delay from suppliers or a sudden unexpected increase in demand

Front

JIT (Stock control)

Back

production holds as little stock as possible. Items are ordered just in time.

Front

Sales process

Back

involves a series of steps taken from when the buyer meets the seller until after the final sale is made

Front

After sales service

Back

is the meeting of customer needs after they have purchased a product for example repairing or servicing a product

Front

Customer engagement

Back

occurs when the business and customers communicate through the sales process

Front

Customer service

Back

is part of the businesses activities that is concerned with meeting customer needs as much as possible.