What is the term for the values and ideals that an organization encourages among its employees?
BizE 3.03 Customer Service

Flashcard
•
Financial Education
•
9th Grade
•
Hard
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20 questions
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1.
FLASHCARD QUESTION
Front
Back
Corporate culture
2.
FLASHCARD QUESTION
Front
Which term describes polite behavior and good manners?
Back
Courtesy
3.
FLASHCARD QUESTION
Front
What is the term for a customer's preference for a business, usually expressed in regular purchases?
Back
Customer loyalty
4.
FLASHCARD QUESTION
Front
What do we call all the activities a business engages in to interact with its customers?
Back
Customer relations
5.
FLASHCARD QUESTION
Front
Which term refers to activities and benefits provided by a business to its customers to create goodwill and satisfaction?
Back
Customer service
6.
FLASHCARD QUESTION
Front
What does it mean when a business is described as customer-centric?
Back
Focused on customer needs and wants
7.
FLASHCARD QUESTION
Front
Who are considered internal customers in a business context?
Back
Employees working cooperatively
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