THC 3 (officers activity)

Front

What is another name for the "service environment"?

Back

Servicescape

Front

Which of the following is NOT a component of the service environment? Safety and security, Waiting time, Employee training, Display

Back

Employee training

Front

What component of the service environment is concerned with the physical surroundings of a service?

Back

Atmosphere

Front

What is a primary concern of safety and security in a service environment?

Back

Customer protection

Front

What is the focus of "waiting time" in the service environment?

Back

Comfort while waiting

Front

Which of the following affects the ambiance of the service environment? Display, Colors, Interior, All of the above

Back

All of the above

Front

What does "lighting" in the service environment typically influence?

Back

Atmosphere and Customer behavior

Front

What is "signage" in the context of service environment?

Back

Logos and symbols

Front

Which is an interior aspect of the service environment? Signage, Colors, Layout, Furniture arrangement

Back

Furniture arrangement

Front

Which aspect of service environment design focuses on building architecture?

Back

Safety