Agency Phone Ettiquette & Customer Service Flashcard
Flashcard
•
Professional Development
•
•
Hard
Wayground Content
FREE Resource
Student preview
3 questions
Show all answers
1.
FLASHCARD QUESTION
Front
If caller is calling to reschedule/cancel appt you ALWAYS transfer to ext. 3630
Back
FALSE
2.
FLASHCARD QUESTION
Front
Never assume caller knows the provider's name - always search name of provider to avoid incorrect transfer
Back
TRUE
3.
FLASHCARD QUESTION
Front
Do I create a non-billable when caller has complaint?
Back
Always
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