1. Customer follow-up is always a good idea, now matter what the situation or who the customer.
NRF Customer Service & Sales: "Go the Extra Mile"

Quiz
•
Professional Development
•
9th - 12th Grade
•
Medium
Carrington Faulk
Used 195+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. If an appliance or computer is being shipped, you might call the customer to be certain it was delivered on time and in good condition and:
A. That the delivery people were courteous and careful
B. If the customer really liked the deal you gave him
C. If the customer has any friends that might like the item
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. If you are making a follow-up call, it’s a good idea to call during the dinner hour to make sure you contact the customer on the first try.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. When leaving phone messages for customers, you should let them know whether it is important for them to call you back or not.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. Which of the following items would NOT be an appropriate finishing touch to your service?
A. Call the customer to make sure he is satisfied with his purchase
B. Send a handwritten note thanking the customer for his business
C. Send a postcard thanking a customer for letting you help him select a gift for his wife
D. Give the customer your business card and encourage him to return to the store
E. Remember the customer’s name and use it when he comes in again
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. Which of the following are appropriate reasons for following up with a customer?
A. You are curious whether a gift your customer purchased was well received
B. You want to know why a customer did not make it in for a special sale
C. You finally located an item the customer asked for a while back
D. You haven’t seen the customer in a long time and are wondering if she is shopping somewhere else now
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. You should keep your client records up-to-date and notify customers of merchandise you know is of interest to them.
True
False
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