Unit 1 Troubleshooting Methodology and Hardware Basics

Front

When a computer breaks down, what could be the cause?

Back

Both hardware and software

Front

Which of the following is the first step in troubleshooting? Research, Identify the problem, Establish a theory, Establish an action plan

Back

Identify the problem

Front

Which of the following should NOT be done during the troubleshooting process?
If the problem is a large one, break it down into smaller problems.
If the problems are small ones, combine them into one larger problem.
Duplicate/replicate the problem, if possible.
Question users about what seemed to happen.

Back

If the problems are small ones, combine them into one larger problem.

Front

Which of the following can be used to determine a solution to problems? Internet forums, previous tickets, and private knowledge bases.

Back

Internet forums, previous tickets, and private knowledge bases.

Front

When testing solutions you should ______.

Back

Test one solution at a time

Front

Once the solution is implemented, users are good to continue working.

Back

False, functionality must be verified (technology is working)

Front

What is the final step in the troubleshooting methodology?

Back

Document the solution

Front

Which of the following does NOT need to be inspected if the computer fails to turn on? The power supply, The outlet, Tracks on the motherboard, None of these answers is the correct answer.

Back

None of these answers is the correct answer.

Front

Which is not a step of the troubleshooting methodology?

Back

Attempt to fix multiple problems at the same time

Front

Which is not a part of the Identify the Problem step? Gather information, Question users, Identify symptoms, Considering multiple theories of solutions

Back

Considering multiple theories of solutions