Follow Up Module #8 - LP for Manager Batch 1

Front

What is effective communication?

Back

Combine Listening & Communicating Effectively

Front

Which of the following principles helps in active listening? Think of an answer while the other person is speaking, Listen only to what is relevant to you, Don't interrupt, listen attentively and summarize what you have heard, Respond immediately without asking questions

Back

Don't interrupt, listen attentively and summarize what you have heard

Front

What do you need to do before you start active listening?

Back

Be aware of your feelings and don't judge the other person

Front

How to ensure clear communication? Options: Speak as much as possible, Provide as much information as possible, Use simple, easy-to-understand words, Avoid eye contact when talking

Back

Use simple, easy-to-understand words

Front

What are the elements of clear communication? Options: Speak loudly, avoid eye contact, use complex words, and confirm; Communicate confidently, use easy-to-understand words, get straight to the point, and follow-up; Speak softly, avoid personal opinions, use technical terms, and summarize; Speak according to a script, ask questions to confirm understanding

Back

Communicate confidently, use easy-to-understand words, get straight to the point, and follow-up

Front

What does “triangular meeting” mean in channel optimization?

Back

Meetings that are engaging, gather information, and make decisions together

Front

When sending work messages, what is the correct way to write?

Back

Include purpose, action to be taken, deadline and follow-up.

Front

How is communication with the value of compassion understood at 4P's?

Back

Listen to understand & empathize with others