NRF Customer Service Exam Prep

Front

How should a cashier at Pharmaid pay for a candy bar according to the personnel policy?

Back

Ask someone else to ring up the candy after the break begins.

Front

A good reason for creating an opening for discussion is to:

Back

Get to know what the customer wants

Front

A new customer comes into your department, but you are helping another customer. What should you do?

Back

Acknowledge the new customer’s presence with eye contact and/or a brief comment that you’ll be right with him.

Front

If a senior citizen buys a bird feeder on Wednesday, how much will it cost?

Back

18

Front

When is the BEST time to inform customers about extended services plans available for items they are purchasing?

Back

Early in the sales process as a benefit to the product being purchased

Front

A sales associate is hosting a cooking class to demonstrate a new line of kitchenware and notices a customer interacting with the products as if actually using them. What is the BEST way for the associate to create a memorable experience for the customer?

Back

Invite the customer to participate in the demonstration.

Front

During a busy day at a shoe outlet, several customers are waiting to try on shoes, and the phone is ringing. If only one sales associate is in the department, how should that associate address the customer on the phone?

Back

After giving the name of the company and his or her name, ask for the customer's name and a number to call back.

Front

When providing service to a person who is hearing impaired, you should:

Back

Ask the customer how he would like to communicate

Front

What oral communication skill is used to engage with customers on the telephone?

Back

Active listening.

Front

Customer is unsure about buying pans for a friend who doesn't cook much. How should the associate respond?

Back

I think it’s nice to give something you like. If she doesn’t like them, she can exchange them.