Workplace Readiness Skills Flashcard

Front

Which of the following is an example of verbal communication?
A hand gesture.
A text message.
A conversation between two people.
A written letter.

Back

A conversation between two people.

Front

What is the key to effective communication?

Back

Active listening and clear communication

Front

What does active listening involve?

Back

Fully focusing on, understanding, and responding to the speaker

Front

Which of the following is an example of non-verbal communication? Sending a text message, Saying 'yes' out loud, Writing a letter, Nodding your head to indicate agreement

Back

Nodding your head to indicate agreement

Front

What is the purpose of effective workplace communication?

Back

To promote misunderstandings, hinder productivity, and create a hostile work environment.

Front

What is the importance of written communication in the workplace?

Back

All of the above

Front

What is the role of body language in communication?

Back

Body language can convey emotions, attitudes, and intentions without the need for words.

Front

What is the purpose of effective workplace communication?

Back

To promote a positive work environment and enhance productivity.

Front

What is the importance of written communication in the workplace?

Back

It provides a permanent record of information, ensures clarity and accuracy of messages, allows for effective collaboration and coordination among team members, and serves as a legal document in case of disputes or misunderstandings.

Front

What is the role of body language in communication?

Back

It helps convey emotions, attitudes, and intentions nonverbally.