TGCS Pop Flashcard

Front

What is an Endorsement?

Back

Processing a current term change on a customer’s policy

Front

Which tool is used to submit an endorsement?

Back

MARS

Front

When should an endorsement be submitted on a customer's policy? Options: If a customer would like to make a change during their current policy term, Customer would like to make changes to their renewal, Customer would like to know the current amount that is due.

Back

If a customer would like to make a change during their current policy term

Front

If Underwriting requires signatures in order to approve the change, when should the customer provide those signatures?

Back

After submitting the changes in MARS and there is a notice which states that the customer needs to provide signatures for UW to approve the change

Front

After clicking on Get Updated Premium Quote, if there is a down payment amount should you make an attempt to collect this amount?

Back

Yes

Front

Can an endorsement be submitted without collecting the down payment?

Back

Yes

Front

If the state charges an endorsement fee, should we advise the customer of same before submitting the endorsement?

Back

Yes

Front

Policy is expired. Customer would like to renew but needs to add another vehicle. What should you do?

Back

Process and submit a renewal quote for the customer

Front

Policy is pending cancellation for next week. Customer would like to add a driver. What should you do?

Back

Complete a regular endorsement in MARS

Front

Policy was lapsed. The Customer just paid and needs to update their garaging address. What should you do?

Back

Complete a mini cycle in Cash Entry and then complete the necessary change in MARS