IGCSE Bus Unit 2 Knowledge Check Flashcard 1

Front

Which of the following statements is the most likely problem to result from a high turnover of staff?
Costs may decline,
Advertising may decline,
Customer service may decline

Back

Customer service may decline

Front

Which one of the following statements is NOT a reason people work?
People work in order to make profit.
People work in order to gain status.
People work in order to satisfy ambition.
People work in order to make money.

Back

People work in order to make profit.

Front

Which of the following statements best describes delegation?
- When authority is passed down the hierarchy
- When staff and directors get to know each other
- When a team is created to improve quality
- When management give feedback to directors

Back

When authority is passed down the hierarchy

Front

Which of the following is a financial method of motivation? An award, A good working environment, A bonus, Praise from a superior

Back

A bonus

Front

Which of the following statements is a reason why a business should analyse its staffing structure?
To increase the range of products sold,
To encourage staff to work harder,
To identify skills gaps and vacancies,
To improve its marketing campaign

Back

To identify skills gaps and vacancies

Front

Which answer best describes the role of management? Options: To ensure the aims and objectives are met by functional areas, To formulate organisation wide aims and objectives, To provide vision for an organisation, To provide leadership of an organisation

Back

To ensure the aims and objectives are met by functional areas

Front

Which of the following would most likely be included in a person specification?
The employee should carry out administrative tasks,
The employee should have an IT qualification.
The employee should be responsible for collecting new orders,
The employee should carry out IT tasks

Back

The employee should have an IT qualification.

Front

Which of these is an advantage of an authoritarian leadership style? Options: Allows for no new ideas or suggestions., Staff motivation can be low., Change can be implemented quickly., It is highly inflexible.

Back

Change can be implemented quickly.

Front

Which of the following is not an example of industrial action? Strike, Overtime ban, Work to rule, Overtime pay

Back

Overtime pay

Front

Which of the following factors is most likely to result in redundancies? Takeover of a competitor, Competitor goes out of business, Rise in raw material prices, Increase in economic growth

Back

Takeover of a competitor