Professional Communication Review 2

Front

Which of the following sentences is correct regarding subject-verb agreement?
The dogs in the park is enjoying the sunshine.
The marathon runners is closing in on the finish line.
The groups of parents are planning a fundraising event.
Organizing the tournaments are tough for the coach.

Back

The groups of parents are planning a fundraising event.

Front

A restaurant has been informed of a recent customer contracted a foodborne illness. Upon further investigation, they discovered the lettuce they served had been contaminated with E. coli. The restaurant needs to write a press release to make recent customers aware of the contamination and how the customers should proceed. Which type of professional communication should be used to solve the issue?

Back

Public relations

Front

Mountain Gear’s site would be categorized as which of the following?

Back

Instant message

Front

Which step to customer service success is promoted by David's experience at Freddie’s Food grocery store after he exchanged broken milk for an unopened one and received points added to his account?

Back

Customer loyalty

Front

Which of the following is a sign of good communication with customers? Responding promptly to the customer’s individual needs, Leaving the customer waiting for a long time, Being overly attentive, Having a negative attitude

Back

Responding promptly to the customer’s individual needs

Front

Matthew is pacing and twirling his thumbs in an office lobby. Which nonverbal communication technique is he demonstrating?

Back

Kinetics

Front

The illustration depicts which of the following communication models? Jones One-Way, Aristotle, Shannon-Weaver, Westley-MacLean

Back

Shannon-Weaver

Front

Which personality type is characterized by being independent, direct, assertive, risk-taking, and competitive? Options: Driver, Analytical, Expressive, Amiable

Back

Driver

Front

What is the reason for conflict between Mark and Javier, who are welders in a high-stress environment? Options: Situational factors, Relationship factors, Personal factors, Personality factors

Back

Situational factors

Front

What is the best way to reframe the following sentence to make it more appropriate and avoid conflict? “You missed your deadline again.”

Back

“Is there a way I can help you work more efficiently?”